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FAQs

How quickly and when do the Cash Backs get credited to my account?

Unlike other programs that gives you Cash Back in 90 days (3 months), at Shop 2 Save you get your Cash Back within 30 days.

 

How can I receive my Cash Back?

You no longer need to wait 90 days or more for your Cash Back to be sent to you in the mail.

Now your Cash Back is deposited every 30 days in your own Shop 2 Save e-wallet, that you can then spend immediately on Amazon for instant discounts.

 

What is the minimum amount I need in my Shop 2 Save wallet in order to generate my Amazon Coupon?

Not like other programs that require you to have a minimum balance of $5.01 in order to get your Cash Back.

With Shop 2 Save you can create your Amazon coupon (promo code), with any amount you wish with no minimum requirement.

 

Do the merchants on Amazon Canada charge duty when shipping to Canada?

Here is the link to Amazon official page with the information on shipping & duty.

https://www.amazon.ca/gp/help/customer/display.html?nodeId=201910420

 

My Cash Back and/or order information appears differently in my Shop 2 Save account than it did at check-out?

If you shop on a US store through shop2saveonline.com, exchange rate fluctuations come into effect between the US and Canadian currencies.

As a result, you may receive less (or more!) Cash Back that you may have expected in your e-wallet.

If this happens to you, please let [email protected], know and we will make it right.

 

How is my Cash Back calculated when purchases are made in different currencies?

At Shop 2 Save, we understand part of online shopping includes merchants across the border, and in different currencies.

 We also understand that conversion rates can be tricky when it comes to getting your hard-earned Cash Back.

 Here are some important things to keep in mind;

  • All Cash Back amounts are listed and paid to you in $CAD.
  • For merchants where you are paying with Canadian currency, your order and Cash Back will be displayed and paid in $CAD
  • For merchants where you are paying with US currency, we use the currency conversion rate from your date of purchase to calculate your Cash Back in $CAD.
  • Here is a link so you can easily convert USD to CDN (on the date of your purchase).
  • https://www.bankofcanada.ca/rates/exchange/currency-converter/

 

Where is my Cash Back?

We want to pay all the Cash Back that you are entitled to, however occasionally we may encounter a problem.

If you believe there is a problem tracking your Cash Back, you can contact [email protected], for prompt action and resolution.

 

How do I create an Amazon coupon with its promo code?

  • Log-in and go to your wallet
  • Select your wallet in your dashboard page
  • Click on create Amazon Coupon
  • Type in the amount of money you wish to take from your wallet balance
  • Click Add
  • Your coupon is instantly generated with a “promo code” that you’ll need to use when you check out in Amazon.
  • Just enter your “promo code” in the Promo box(field) provided to you by Amazon on check out.
  • This gives you your instant discount.

For your convenience the promo code coupon will also be sent to your email, so you’ll have a record of it in case you forget it, or in case you wish to use it at another date and time.

 

Can I refer a friend and get additional Cash Backs?

Yes!, you can refer friends, and each time they buy you’ll get additional Cash Back in your wallet.

Here’s how:

  • You can refer up to five at a time as many as you want daily, and you can ultimately refer unlimited number of friends.
  • Go to your dashboard page where you can find your wallet.
  • Select “Refer a Friend”
  • You can fill in up to 5 emails at one time and send them to your friends to join.
  • Once they have joined, they will be tracked using your own “Referral Code” number, to ensure that you receive Cash Back in your e-wallet, each and every time they buy.
  • You can also go to our “How to Refer a Friend” video to see how it works.
  • Watch Below…

 

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